Fault codes and symptoms
Reviewing error codes, photos and diagnostic logs. Guidance on what to check next.
SUPPORT FOR OWNERS AND TECHNICIANS
A technician on your side. Wherever your car is.
We review your needs and clarify what can be done remotely before starting. Advice, fault analysis or a remote session — the approach depends on your vehicle and equipment.
Describe the issue on WhatsApp ↗How we can help
Tesla · Porsche · BMW · Mercedes-Benz · Lucid · BYD · Zeekr · Hyundai · Kia
Diagnostic software
Help with installing and configuring diagnostic software and connecting equipment. Compatibility is checked before work begins.
Coding and control units
Assessing programming, coding and configuration options after control unit replacement for your specific vehicle.
BEFORE WE CONNECT
What to prepare
- Vehicle make, model, year and a description of the symptoms.
- Photos of fault codes and results of checks already performed.
- The adapter name, diagnostic software and software version.
- For a remote session: a laptop, stable internet and access to the vehicle. We agree on the equipment needed in advance.
How it works
- 01
Your first message
Describe the issue and share the available information.
- 02
Assessment and agreement
We clarify remote options, equipment, cost and a suitable time.
- 03
Advice or remote connection
We follow the agreed plan. Where needed, you carry out checks at the vehicle.
- 04
Findings and next steps
We explain what we found and what needs to happen next.
Common questions
Can I ask for help without an adapter?
Yes. We can start with a consultation, symptom description and photos of fault codes. If an adapter is needed, we’ll discuss which one in advance.
Do you only work with Tesla?
Tesla is one of our main areas. For another electric vehicle, send the model, year and issue; we will confirm what support is available.
How much does remote support cost?
The cost depends on the task and scope of work. We agree on it before any paid consultation or remote session.
Can I contact you from another country?
Yes. We agree on a time that works with your time zone. A remote session requires a stable internet connection.